Frequently asked questions
Why does the photo look slightly different to product?
depending on lighting, this is why your product might slightly change in colour. We also take our photos outside in the sun.
We don’t offer refunds on change of mind items.
My item is damaged?
Emaze and co do our best to ensure all products are damage and faulty free. If your package arrives damaged please email firstname.lastname@example.org within 24 hours of receiving your item.
What is your ABN number: 98914 2570 39
Do you have a contact number?
Unfortunately we only have contact through email.
Email - email@example.com
My money has been refunded?
unfortunately Shopify oversells products so if you receive a refund this is why. (This is out of our control)
SHIPPING & RETURNS
we are currently using Sendle and Australia post to ship your packages, if you choose sendle we will need an address as Sendle doesn't ship to Parcel lockers or P.O boxes.
AUSTRALIA SHIPPING FREE OVER $200 BELOW $9.95 with sendle $12.95 Australia Post.
NEW ZEALAND $22 AUD FLAT RATE FREE OVER $250 AUD.
REST OF THE WORLD FLAT RATE $40 AUD
- Please allow 2- 10 business days for your order to be shipped out from the day your order was placed. (UNLESS CHRISTMAS OR A SALE, THERE COULD BE LONGER TIME FRAMES)